Customer Communication During the Pandemic.

Most businesses will benefit by interacting  with their customers more not less. In the process, your customers will have more questions about your service and any issues they face now will be even more time sensitive.

One of the biggest challenges in communicating effectively with customers is that now they can contact your business in so many ways.

The solution a company implements will depend on the demographics of its customers and how they want to communicate. It is recommended to use online chat and text messaging since this can reduce interaction costs and increase service levels.

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